Processing of Orders

Your order will be processed during our Web Sales Department Hours: Monday-Friday 9:00-5:00 EST. Credit card payment is the preferred method of payment. Ronnie’s also accepts personal checks, money orders, or bank checks mailed in with your order. Please allow 7 to 10 business days for the processing of checks. (To expedite this process please include date of birth, social security number and state license number).

Returns

Aftermarket

All Aftermarket parts ordered will be charged a 20% restocking fee if you cancel or if the parts need to be returned. Any item may be returned within 30 days of receipt date, provided it is in new and unused condition and is in its original packaging. A copy of your original invoice and an RMA number must accompany all returns. Return freight is the responsibility of the purchaser. If we find that a product was shipped in error by us, you will be reimbursed for the return freight.

Microfiche OEM Parts

All OEM microfiche parts ordered will be charged a 20% restocking fee if you cancel the order. Any OEM parts returned to us will be charged a 20% restocking fee. The parts must be returned within 30 days of receipt, provided it is in new and unused condition and in its original packaging. We can not give credit for any part that has been used. Electrical parts are not returnable. This includes CDI boxes, coils, stators, etc. A copy of your original invoice and an RMA number must accompany all returns. Return freight is the responsibility of the purchaser.

Sales Tax

Sales tax is charged on instate orders if required by law.

Shipping Policy

All orders will be charged ground shipping using UPS,or the Post Office (*Excludes all oversize packages). Rates online apply to continental U.S. only (Hawaii, Alaska, and Puerto Rico customers will be notified of exact shipping prices). Some items may be too large for UPS and the U.S. Post Office. These items will have to be shipped   Truck Freight   and the shipping charges will be higher. You will be notified if any changes in the shipping charges will be needed before we ship those items. Air delivery options are available, but please call for availability and shipping charges.   International customers are responsible for all freight charges, customs and duties, and brokerage fees.

Backordered Items

Backorders: If an item is backordered, we will notify you via e-mail or by phone.

Shipments scheduled more than 30 days after the order date: We will notify you via email and give you a cancellation option.

Filling backorders: Backorders will be filled before new orders when the backordered items become available.

Policies

Individual product descriptions are claims of the manufacturer and/or distributor and are not guaranteed accurate. Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.

Secured Online Shopping

We guarantee your order's privacy and security over the web, with all transactions utilizing an SSL secure server connection. Verisign, Inc., provides our Secure Server Certificate through Dominion Enterprises.

Obtaining an RMA Number

To obtain an RMA number you must call a customer service representative at 1-800-253-7667 (international customers please call 413-458-0373) within 30 days of receipt date.

Warranty

Ronnie's makes no warranty as to its products sold by us, expressed or implied, including without any limitations, any warranties or fitness for a particular purpose. We will pass on all warranties made by the manufacturer who has the sole responsibilities for performing such warranties. The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, or use of its products, and Ronnie's accepts no liability for such damages and shall not be liable for indirect or consequential damages.

Our Pledge

Ronnie's Mail Order, Inc., maintains a strict "no-spam" policy. Ronnie's Mail Order will not sell, trade, rent, or lease your personal information to others. Ronnies Mail Order may provide aggregate statistics about our sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personal information. Ronnie's Mail Order may disclose user information when we believe, in good faith, that such disclosure is reasonably necessary to comply with the law, enforce or apply the terms of our user agreements, or protect the rights, property, or personal safety of Ronnies Mail Order, our users, or others.